Collecting the UFC Return Policy
At Collecting the UFC, we strive to ensure your satisfaction with every purchase. Our return policy is designed to be fair and transparent. Please review the details below:1. Eligibility for Returns
- Timeframe: Returns are accepted within 30 days from the date of delivery.
- Condition: Items must be returned in their original condition, unopened, undamaged, and in their original packaging, including any protective sleeves, top loaders, or cases provided.
- Eligible Items: Returns are accepted for sports cards, sealed products, and other collectibles purchased directly from Collecting the UFC. Custom or personalized items are non-returnable unless defective.
- Proof of Purchase: A valid order number or receipt is required for all returns.
2. Non-Returnable Items
- Items that have been opened, used, or altered (e.g., graded cards removed from slabs, signed cards with damaged signatures).
- Products purchased from third-party sellers or marketplaces.
- Gift cards or digital products.
- Items marked as "final sale" at the time of purchase.
3. Return Process
- Contact Us: Email our customer service team at collectingtheufc@gmail.com within 30 days of delivery to request a Return Merchandise Authorization (RMA) number. Include your order number and reason for the return.
- Pack the Item: Securely package the item in its original packaging to prevent damage during shipping. Include the RMA number inside the package.
- Ship the Item: Send the package to the return address provided in the RMA email. Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product).
- Inspection: Once received, we will inspect the item to confirm it meets return eligibility criteria. Processing may take 5-7 business days.
4. Refunds
- Refund Method: Refunds will be issued to the original payment method within 10 business days of receiving and approving the return.
- Refund Amount: Full refunds will be issued for the item’s purchase price, excluding original shipping fees. If the return is due to our error, we will also refund return shipping costs (up to a standard shipping rate).
- Partial Refunds: If an item is returned in a condition that does not fully meet our criteria (e.g., minor packaging damage), a partial refund may be issued at our discretion.
5. Exchanges
- We offer exchanges for the same item or a comparable item of equal value, subject to availability. Follow the same return process and indicate your preference for an exchange in your RMA request.
- Customers are responsible for shipping costs for exchanges unless the return is due to our error.
6. Damaged, Defective, or Incorrect Items
- If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery at support@collectingtheufc.com (mailto:support@collectingtheufc.com) with photos of the item and packaging.
- We will provide a prepaid return label and issue a full refund or replacement upon receipt and verification.
7. Shipping Damage
- If your item arrives damaged due to shipping, file a claim with the carrier and contact us immediately. Retain all packaging materials for inspection by the carrier.
8. Contact Information For all return-related inquiries, reach out to:
9. Policy Updates Collecting the UFC reserves the right to update this return policy at any time. Changes will be posted on our website, and the updated policy will apply to purchases made after the revision date.Note: This policy applies only to purchases made directly through Collecting the UFC’s official website or authorized retail channels. For purchases made through third-party platforms, please refer to their respective return policies.We value your trust and are committed to making your collecting experience exceptional. Thank you for choosing Collecting the UFC!